Team Turnaround Diagnostic
A structured two-week assessment that identifies why your team is underperforming and produces a prioritised recovery plan.
Who this is for
The Team Turnaround Diagnostic is our flagship engagement. It suits businesses where a department or cross-functional team has missed quarterly targets, experienced rising staff turnover, or developed a pattern of blame between managers and frontline staff.
Typical clients include operations teams in logistics, field services, retail back-office units, and professional services groups of 8 to 40 people.
What you receive
Over fourteen business days, a Poplar Path consultant will:
- Conduct structured interviews with team members, direct managers, and relevant stakeholders
- Observe at least three working sessions (stand-ups, planning meetings, or handoff points)
- Review existing role descriptions, reporting lines, and recent performance data you provide
- Map where decisions stall, where work is duplicated, and where accountability is unclear
- Deliver a written diagnostic report with ranked findings and a 90-day recovery plan
What is included
- Kick-off session with leadership (90 minutes)
- Up to 12 stakeholder interviews
- Three on-site observation blocks
- Diagnostic report (typically 15–25 pages)
- Recovery plan presentation to leadership (2 hours)
- One follow-up check-in call at 30 days
What is not included
- Implementation of the recovery plan (available as a separate Performance Recovery engagement)
- HR disciplinary processes or legal advice
- Technology procurement or system changes
- Ongoing coaching beyond the 30-day check-in
How it works
Week 1: We establish context with leadership, schedule interviews, and begin observation. You will need to give us access to relevant staff and meeting rooms.
Week 2: We synthesise findings, draft the report, and present recommendations. Leadership receives the full document within three business days of the presentation.
Preparation
Before we begin, gather your most recent team performance data, org chart, and any prior improvement attempts. Block time for the kick-off and presentation sessions in your calendar.
Next step
Request a diagnostic conversation and tell us your team size, industry, and what prompted you to reach out. We will confirm scope and provide a fixed quote within two business days.