Refund Policy
Refund, cancellation, and rescheduling terms for Poplar Path Business Consulting engagements.
Last updated: 1 August 2025
Overview
This policy applies to consulting services provided by Poplar Path Business Consulting Pty Ltd. It does not apply to third-party products or services we do not offer.
Cancellation by client
Before engagement commencement
If you cancel after accepting a proposal but before work begins:
- More than 14 days before start date: Full refund of any deposit paid, minus a $250 AUD administration fee
- 7–14 days before start date: 50% of deposit refunded
- Less than 7 days before start date: Deposit is non-refundable
After engagement commencement
Once interviews, observations, or coaching sessions have begun, fees for work already completed are non-refundable. Any unused prepaid balance for future scheduled sessions may be refunded at our discretion, minus work completed to date.
Cancellation by Poplar Path
If we cancel an engagement due to unforeseen circumstances, you receive a full refund of any fees paid for undelivered services. We will provide as much notice as practicable and offer to reschedule where possible.
Rescheduling
- Diagnostics: One free reschedule with at least 7 days notice. Subsequent reschedules incur a $350 AUD fee.
- Coaching sessions: Reschedule with at least 48 hours notice at no charge. Sessions cancelled with less than 48 hours notice are charged in full.
- Recovery programme sessions: Reschedule with at least 5 business days notice. Missed sessions without notice count as delivered.
No-shows
If you or your designated participants fail to attend a scheduled session without prior notice, that session is considered delivered and is not eligible for refund or reschedule.
Deposits
Diagnostic deposits are applied to the total engagement fee. Deposits are refundable only under the cancellation terms above.
Non-refundable items
The following are not refundable once incurred:
- Travel and accommodation costs already booked for on-site work
- Third-party materials or assessments purchased specifically for your engagement
- Completed interview and observation time
- Delivered reports and presentations
Refund process
To request a refund, email info@content-poplarpath.click with your name, engagement reference, and reason for the request. We respond within 5 business days.
Approved refunds are processed within 14 business days to the original payment method.
Partial refunds
If we deliver a diagnostic report but you choose not to proceed with a recommended recovery programme, no refund applies to the completed diagnostic. If we fail to deliver agreed deliverables, you may be entitled to a partial or full refund proportional to undelivered work.
Disputes
If you are dissatisfied with our services, contact us before initiating a payment dispute. We aim to resolve concerns directly. Australian Consumer Law rights are not affected by this policy.
Contact
Refund requests: info@content-poplarpath.click
Phone: +61 7 0000 6520
Address: Office 7, 51 Placeholder Avenue, Brisbane QLD 00000