Our Process
How Poplar Path engages with underperforming teams — from first conversation through diagnostic, recovery, and handover.
How we work with your team
Every engagement follows a clear sequence. You always know what happens next and what we need from you at each stage.
1. Initial conversation
A 30-minute call or meeting to understand your team size, industry, what has changed recently, and what outcome you are seeking. No obligation. We will tell you honestly if we are not the right fit.
2. Scoping and quote
Within two business days we send a written scope and fixed price. For diagnostics, this includes the number of interviews, observation days, and deliverables. You decide whether to proceed.
3. Diagnostic phase
We interview stakeholders, observe working sessions, and review documents you provide. This phase typically runs two weeks. Your team continues normal operations — we fit around existing schedules.
4. Findings presentation
Leadership receives a verbal presentation of key findings followed by the full written report. We rank issues by impact and effort so you can decide what to tackle first.
5. Recovery implementation
If you engage a Performance Recovery Programme, we work weekly with managers to implement changes. Progress is tracked against agreed indicators and reported to your sponsor.
6. Handover and sustainment
At programme end we document what changed, what still needs attention, and recommended habits for leadership to maintain. A 30-day check-in call is included with every diagnostic.
What we need from you
- A senior sponsor with authority to act on recommendations
- Access to team members for confidential interviews
- Permission to observe at least two working sessions
- Honest sharing of recent performance data, even when it is uncomfortable